Frequently Asked
Questions

To reset your password, go to the Bridges sign-in page and click on the “Forgot Your Password?” option. Then, enter your email address and click on the “Reset” button. You will receive a password reset email that expires within 1 hour. Click the “Reset Password” link in the email and follow the instructions to enter and confirm your new password. If you did not receive the email, please check your junk mail.

You can add multiple Family members while creating your account. However, if you have already created an account, then to add more Family members, sign in to your account and click on the “Add Family Member” option available in the left-hand side menu. Fill out all the required information about the Family member and click the “Add” button.

As a Family Account Holder, you can update your own and your Family member’s account information by signing into your account and clicking on the “Profile Details” option from the left-hand side menu. This section is divided into three tabs: “Family Member Information”, “Account Holder Information”, and ” Questions”. Select the appropriate tab, make the desired changes to the information displayed, and click on the “Update” button to save changes.

Bridges’ dashboard also indicates the Family Account Holder when Associate preferences are missing for any of the Family members. You can easily add or manage these preferences in two ways: either directly from the dashboard or by selecting the specific Family member from the “Family Members” dropdown menu and clicking on “Preferences” in the left-hand side menu. To add new preferences, click the “Add Preference” button, complete the required information, and click the “Add” button to save the preferences.

To update the Associate preference, you need to sign in to your account. Select the specific Family member from the “Family Members” dropdown menu and click on the “Preferences” in the left-hand side menu. From there, you can view all the existing preferences added for the selected Family member. Navigate to the desired preference, make the changes and click on the “Update” button to save the changes.

As a Family Account Holder, you must first sign in to your account. Then, you need to select the specific Family member from the “Family Members” dropdown menu on the left-hand side menu. Next, click on the “Associates” option from the left-hand side menu and select the “Shared Associates” tab, from where you can view a list of the shared Associates based on the Family member’s Associate preference(s). To view the full details, click on the “View Details” button placed along the shared Associate.

To select an Associate from the matches, select the desired Family member from the “Family Members” dropdown menu. Navigate to the “Shared Associates” section and search for the Associate you would like to consider, and click on the “View Details” button. If you have not already revealed their contact information, first reveal the Associate’s contact information, then click on the “Select” button. This will open a side panel where you have to enter the Relationship Start Date and any other required details, and confirm your selection.

As a Family Account Holder, you must first sign in to your account. Then, you need to select the desired Family member from the “Family Members” dropdown menu. Navigate to the “Selected Associates” option from the left-hand side menu, from there you can view a list of the Associates which you have selected for the selected Family member. To view the full details, click on the “View Details” button placed along the selected Associate.

To unselect an Associate, go to the “Selected Associates” section from the left-hand side menu and locate the Associate you want to unselect and click on the “View Details” button. In the Associate’s details page, click on the “Unselect” button. This will open a side panel where you have to select the reason for unselecting. Once you have filled in all the required details, confirm your action.

To reselect an Associate, go to the “Selected Associates” section from the left-hand side menu and locate the previously unselected Associate you want to reselect and click on the “View Details” button. In the Associate’s details page, click on the “Reselect” button. This will open a side panel where you have to enter the Relationship Start Date and any other required details, and confirm your action. Please note that Bridges will not display the Associates who are inactive/deactivated by the site Coordinator.

You can disable system matching for a specific Family member by signing into their account and navigating to the left side menu to select the desired Family member from the “Family Members” dropdown menu and toggling the “System Matching” button to the off position. If you turn it off, the Family member will not be included in the automatic matching process.

To get the best possible matches with the Associates, you need to ensure that the “System Matching” toggle is turned on. Additionally, you need to add “Associate Preferences” for the Family member seeking support. This allows Bridges to run matches based on those preferences and find suitable Associates and share the profiles of the matched Associates with you via email and in-app notifications. You can also contact the site Coordinator, who may be able to help focus your search.

Whenever there is a possible match, Bridges will notify you via email and in-app notifications.

The in-app notifications will keep you updated on important things like when any of your Family members have been matched with any Associate based on their Associate Preference(s). Click on the notification bell to see the details of each notification.

Here are some examples: Business Mentor, Community Connector, Community Developer, Coach (Job, Wellness, etc.), Business Strategist, Health Strategist, Fitness Enthusiast (could replace fitness with Nature/Gardening/etc), Assistant, Personal Assistant, <blank> Coordinator, Personal Organizer, Tutor, Personal Trainer, Role-specific title (Pottery Mentor, Crafter), Artist, and Instructor/DIY.