Frequently Asked
Questions

To reset your password, go to the Bridges sign-in page and click on the “Forgot Your Password?” option. Then, enter your email address and click on the “Reset” button. You will receive a password reset email that expires within 1 hour. Click the “Reset Password” link in the email and follow the instructions to enter and confirm your new password. If you did not receive the email, please check your junk mail.

To change your password, you must be logged into your account. Click your name in the top-right corner of the screen and select the “Change Password” option. Enter your current password, then enter and confirm your new password. Once done, click the “Change” button to save the update.

To change your email address, you must be logged into your account. Click your name in the top-right corner of the screen and select the “Change Email Address” option. Enter your new email address and confirm it, then click the “Change” button. You will receive a confirmation email at the new address. Click the verification link in that email within 1 hour to complete the update. Bridges will also inform you about the change at your old email address. If you did not request this change, please contact support@bridgesandconnections.com.

You can add multiple Family members while creating your account. However, if you have already created an account, then to add more Family members, sign in to your account and click on the “Add Family Member” option available in the left-hand side menu. Fill out all the required information about the Family member and click the “Add” button.

As a Family Account Holder, you can update your own and your Family member’s account information by signing into your account and clicking on the “Profile Details” option from the left-hand side menu. This section is divided into three tabs: “Family Member Information”, “Account Holder Information”, and ” Questions”. Select the appropriate tab, make the desired changes to the information displayed, and click on the “Update” button to save changes.

To add an Additional Contact, sign in to your account and go to the “Profile Details – Family Member Information” section for the selected Family Member. Under the “Additional Contact Details” section, enter the contact’s full name, email address, and phone number. You can also choose whether this contact should receive match-related email notifications or not. Click “Update” to save the information.

Yes. To export the profile, sign in to your account and select the Family Member from the left-hand side menu. Click on “Profile Details” and select the “Family Member Information” tab. Click the “Download Your Data” button to download the profile as a PDF to your device.

Bridges’ dashboard also indicates the Family Account Holder when Job Descriptions are missing for any of the Family members. You can easily add or manage these Job Descriptions in two ways: either directly from the dashboard or by selecting the specific Family member from the “Family Members” dropdown menu and clicking on “Job Descriptions” in the left-hand side menu. To add a new Job Description, click the “Add Job” button, complete the required information, and click the “Add” button to save the Job Description.

To update the Job Description, you need to sign in to your account. Select the specific Family member from the “Family Members” dropdown menu and click on the “Job Descriptions” in the left-hand side menu. From there, you can view all the existing Job Descriptions added for the selected Family member. Navigate to the desired Job Description, make the changes and click on the “Update” button to save the changes.

To archive a Job Description, sign in to your account and go to the “Job Descriptions” section for the selected Family Member. Open the active Job Descriptions and click the “Archive” button. Once archived, the Job Description will move to the archived list and can no longer be used in the matching process.

To unarchive a Job Description, go to the “Job Descriptions” section and use the “Filter by Status” option to select “Archived”. Locate the archived Job Description and click the “Unarchive” button. The Job Description will be restored to your active list.

Families can now run the Matching Tool themselves to automatically find suitable Associates based on their Job Descriptions. The system will display Associates who meet the matching criteria, and you can add them to your Potential Associates list. In addition to this, the Coordinator can also continue to share suitable Associates directly with you. You will be notified through email and in-app notifications whenever an Associate is added as a Potential Associate.

To use the Matching Tool, sign in to your account, select a Family Member, click on “Matching Tool” from the left-hand side menu, choose the Job Description, and click the “Run Automatic Matching” button. The system will display Associates with a matching score of 80% or higher. You can view their profiles and add them to your Potential Associates list.

If you are unable to find a suitable Associate through automatic matching, you can request matching from the Bridges’ Coordinator. To do this, sign in to your account, select the Family Member, go to the “Matching Tool”, select the Job Description, and run automatic matching. After the results appear, click on the “Request” button. Your request will be sent to the Bridges’ Coordinator, who will review it and share the Potential Associates with you for the selected Job Description. You will receive a notification once the Coordinator takes action.

To view Potential Associates, sign in to your account and select the Family Member from the left-hand side menu. Click on the “Potential Associates” option. This list includes both Associates added by you and those shared by Bridges. You can use filters to refine your search.

To mark a Potential Associate as unsuitable, open the Associate’s profile from the “Potential Associates” list and click on the “Mark as Unsuitable” button. Once marked, the Associate’s contact details will be hidden, and the “Select” option will no longer be available.

To change the status back to suitable, open the Associate’s profile (previously marked as unsuitable) and click on the “Mark as Suitable” button. Once confirmed, the Associate will return to a suitable status, and you will be able to reveal their contact details again and “Select” them, if needed.

To select an Associate, select the desired Family member from the “Family Members” dropdown menu. Navigate to the “Potential Associates” section and search for the Associate (not marked as unsuitable) you would like to consider, and click on the “View Details” button. If you have not already revealed their contact information, first reveal the Associate’s contact information, then click on the “Select” button. This will open a side panel where you have to enter the Relationship Start Date and any other required details, and confirm your selection.

As a Family Account Holder, you must first sign in to your account. Then, you need to select the desired Family member from the “Family Members” dropdown menu. Navigate to the “Selected Associates” option from the left-hand side menu, from there you can view a list of the Associates which you have selected for the selected Family member. To view the full details, click on the “View Details” button placed along the selected Associate.

To unselect an Associate, go to the “Selected Associates” section from the left-hand side menu and locate the Associate you want to unselect and click on the “View Details” button. In the Associate’s details page, click on the “Unselect” button. This will open a side panel where you have to select the reason for unselecting. Once you have filled in all the required details, confirm your action.

To reselect an Associate, go to the “Selected Associates” section from the left-hand side menu and locate the previously unselected Associate you want to reselect and click on the “View Details” button. In the Associate’s details page, click on the “Reselect” button. This will open a side panel where you have to enter the Relationship Start Date and any other required details, and confirm your action. Please note that Bridges will not display the Associates who are inactive/deactivated by the site Coordinator.

The Emergency badge indicates that the Associate has marked themselves as available for emergency support. This badge appears in both the Potential Associates and Selected Associates sections.

You can disable system matching for a specific Family member by signing into their account and navigating to the left side menu to select the desired Family member from the “Family Members” dropdown menu and toggling the “System Matching” button to the off position. If you turn it off, the Family member will not be included in the automatic matching process.

The in-app notifications will keep you updated on important things, like when any of your Family members have been matched with any Associate based on their Job Descriptions. Click on the notification bell to see the details of each notification.

Dashboard announcements are important messages sent by Bridges that appear as a banner at the top of your dashboard. These may include updates, notices, or important links.

Here are some examples: Business Mentor, Community Connector, Community Developer, Coach (Job, Wellness, etc.), Business Strategist, Health Strategist, Fitness Enthusiast (could replace fitness with Nature/Gardening/etc), Assistant, Personal Assistant, <blank> Coordinator, Personal Organizer, Tutor, Personal Trainer, Role-specific title (Pottery Mentor, Crafter), Artist, and Instructor/DIY.