{"id":1078,"date":"2025-07-16T20:55:31","date_gmt":"2025-07-16T20:55:31","guid":{"rendered":"https:\/\/admiring-stonebraker.15-222-93-83.plesk.page\/?page_id=1078"},"modified":"2026-01-28T09:09:33","modified_gmt":"2026-01-28T09:09:33","slug":"terms-2","status":"publish","type":"page","link":"https:\/\/bridgesandconnections.com\/?page_id=1078","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Frequently Asked
Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Need help with something? Here are our most frequently asked questions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGeneral Questions\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What is Bridges?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Bridges is a web application and centralized platform that simplifies connections between Families with Associates (Paid Support) looking for work in the Durham Region. The platform helps Families connect seamlessly, creating reliable matches tailored to the support interests of their Family members.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I create an account as an Associate?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

As an Associate, you can create an account by navigating to the Create Account page, selecting “Associate” as your account type, and completing a multi-step form. This form includes entering account details and the Associate\u2019s basic and contact information. After filling in all the required information, click on the “Create Account” button, which will send your account creation request to the Bridges site Coordinator for approval.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I create an account as a Family?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

As a Family Account Holder, you can create an account by navigating to the Create Account page, selecting “Person\/Family” as your account type, and completing a multi-step form. This form includes entering account details, Family Account Holder information, and Family Member information who is seeking support. You can add multiple Family members through this process. After filling in all the required information, click on the “Create Account” button to finalize the process. To activate your account, you will be sent an email verification. Follow the instructions in the email to activate your account.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I reset my password?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To reset your password, go to the Bridges sign-in page and click on the “Forgot Your Password?” option. Then, enter your email address and click on the “Reset” button. You will receive a password reset email that expires within 1 hour. Click the “Reset Password” link in the email and follow the instructions to enter and confirm your new password. If you did not receive the email, please check your junk mail.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
Where can I find help resources?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

If you need help, check the “Resource Centre”. One way to access it is to sign in to your account and navigate to the left-hand side menu. “Resource Centre” has videos, documents, and FAQs to assist you. You can contact Tech Support directly from the Resource Centre if you still need more support. Additionally, you may contact the site Coordinator directly.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I unlock my account?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

If your account has been locked after multiple incorrect login attempts, please contact support@bridgesandconnections.com<\/span><\/a>\u00a0to unlock your account.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How can I change my password?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To change your password, you must be logged into your account. Click your name in the top-right corner of the screen and select the \u201cChange Password\u201d option. Enter your current password, then enter and confirm your new password. Once done, click the \u201cChange\u201d button to save the update.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How can I change my email?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To change your email address, you must be logged into your account. Click your name in the top-right corner of the screen and select the \u201cChange Email Address\u201d option. Enter your new email address and confirm it, then click the \u201cChange\u201d button. You will receive a confirmation email at the new address. Click the verification link in that email within 1 hour to complete the update.\u00a0 Bridges will also inform you about the change at your old email address. If you did not request this change, please contact support@bridgesandconnections.com<\/a>.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What are dashboard announcements?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Dashboard announcements are important messages sent by Bridges that appear as a banner at the top of your dashboard. These may include updates, notices, or important links.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tFamily User Questions\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I reset my password?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To reset your password, go to the Bridges sign-in page and click on the “Forgot Your Password?” option. Then, enter your email address and click on the “Reset” button. You will receive a password reset email that expires within 1 hour. Click the “Reset Password” link in the email and follow the instructions to enter and confirm your new password. If you did not receive the email, please check your junk mail. <\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How can I change my password?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To change your password, you must be logged into your account. Click your name in the top-right corner of the screen and select the \u201cChange Password\u201d option. Enter your current password, then enter and confirm your new password. Once done, click the \u201cChange\u201d button to save the update.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How can I change my email?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To change your email address, you must be logged into your account. Click your name in the top-right corner of the screen and select the \u201cChange Email Address\u201d option. Enter your new email address and confirm it, then click the \u201cChange\u201d button. You will receive a confirmation email at the new address. Click the verification link in that email within 1 hour to complete the update. Bridges will also inform you about the change at your old email address. If you did not request this change, please contact support@bridgesandconnections.com.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I add more Family members to my account?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

You can add multiple Family members while creating your account. However, if you have already created an account, then to add more Family members, sign in to your account and click on the “Add Family Member” option available in the left-hand side menu. Fill out all the required information about the Family member and click the “Add” button.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I update my account information?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

As a Family Account Holder, you can update your own and your Family member\u2019s account information by signing into your account and clicking on the “Profile Details” option from the left-hand side menu. This section is divided into three tabs: “Family Member Information”, “Account Holder Information”, and ” Questions”. Select the appropriate tab, make the desired changes to the information displayed, and click on the “Update” button to save changes.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I add an Additional Contact for a Family Member?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To add an Additional Contact, sign in to your account and go to the \u201cProfile Details – Family Member Information\u201d section for the selected Family Member. Under the \u201cAdditional Contact Details\u201d section, enter the contact\u2019s full name, email address, and phone number. You can also choose whether this contact should receive match-related email notifications or not. Click \u201cUpdate\u201d to save the information.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
Can I export my Family Member\u2019s profile information as a PDF?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Yes. To export the profile, sign in to your account and select the Family Member from the left-hand side menu. Click on \u201cProfile Details\u201d and select the \u201cFamily Member Information\u201d tab. Click the \u201cDownload Your Data\u201d button to download the profile as a PDF to your device.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I add Job Descriptions for a specific Family member?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Bridges\u2019 dashboard also indicates the Family Account Holder when Job Descriptions are missing for any of the Family members. You can easily add or manage these Job Descriptions in two ways: either directly from the dashboard or by selecting the specific Family member from the “Family Members” dropdown menu and clicking on “Job Descriptions” in the left-hand side menu. To add a new Job Description, click the “Add Job” button, complete the required information, and click the “Add” button to save the Job Description.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I update the Job Description for a specific Family member?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To update the Job Description, you need to sign in to your account. Select the specific Family member from the “Family Members” dropdown menu and click on the “Job Descriptions” in the left-hand side menu. From there, you can view all the existing Job Descriptions added for the selected Family member. Navigate to the desired Job Description, make the changes and click on the “Update” button to save the changes.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I archive a Job Description?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To archive a Job Description, sign in to your account and go to the \u201cJob Descriptions\u201d section for the selected Family Member. Open the active Job Descriptions and click the \u201cArchive\u201d button. Once archived, the Job Description will move to the archived list and can no longer be used in the matching process.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I unarchive a Job Description?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To unarchive a Job Description, go to the \u201cJob Descriptions\u201d section and use the \u201cFilter by Status\u201d option to select \u201cArchived\u201d. Locate the archived Job Description and click the \u201cUnarchive\u201d button. The Job Description will be restored to your active list.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I get matched with Associates?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Families can now run the Matching Tool themselves to automatically find suitable Associates based on their Job Descriptions. The system will display Associates who meet the matching criteria, and you can add them to your Potential Associates list. In addition to this, the Coordinator can also continue to share suitable Associates directly with you. You will be notified through email and in-app notifications whenever an Associate is added as a Potential Associate.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I use the Matching Tool to find Associates?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To use the Matching Tool, sign in to your account, select a Family Member, click on \u201cMatching Tool\u201d from the left-hand side menu, choose the Job Description, and click the \u201cRun Automatic Matching\u201d button. The system will display Associates with a matching score of 80% or higher. You can view their profiles and add them to your Potential Associates list.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What should I do if I cannot find a suitable Associate through automatic matching?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

If you are unable to find a suitable Associate through automatic matching, you can request matching from the Bridges\u2019 Coordinator. To do this, sign in to your account, select the Family Member, go to the \u201cMatching Tool\u201d, select the Job Description, and run automatic matching. After the results appear, click on the \u201cRequest\u201d button. Your request will be sent to the Bridges\u2019 Coordinator, who will review it and share the Potential Associates with you for the selected Job Description. You will receive a notification once the Coordinator takes action.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I view Potential Associates?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To view Potential Associates, sign in to your account and select the Family Member from the left-hand side menu. Click on the \u201cPotential Associates\u201d option. This list includes both Associates added by you and those shared by Bridges. You can use filters to refine your search.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I mark a Potential Associate as unsuitable?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To mark a Potential Associate as unsuitable, open the Associate\u2019s profile from the \u201cPotential Associates\u201d list and click on the \u201cMark as Unsuitable\u201d button. Once marked, the Associate\u2019s contact details will be hidden, and the \u201cSelect\u201d option will no longer be available.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I change a previously unsuitable Associate back to suitable?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To change the status back to suitable, open the Associate\u2019s profile (previously marked as unsuitable) and click on the \u201cMark as Suitable\u201d button. Once confirmed, the Associate will return to a suitable status, and you will be able to reveal their contact details again and \u201cSelect\u201d them, if needed.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I select an Associate from my Potential Associates?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To select an Associate, select the desired Family member from the “Family Members” dropdown menu. Navigate to the “Potential Associates” section and search for the Associate (not marked as unsuitable) you would like to consider, and click on the “View Details” button. If you have not already revealed their contact information, first reveal the Associate’s contact information, then click on the “Select” button. This will open a side panel where you have to enter the Relationship Start Date and any other required details, and confirm your selection.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I view my selected Associate(s)?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

As a Family Account Holder, you must first sign in to your account. Then, you need to select the desired Family member from the “Family Members” dropdown menu. Navigate to the “Selected Associates” option from the left-hand side menu, from there you can view a list of the Associates which you have selected for the selected Family member. To view the full details, click on the “View Details” button placed along the selected Associate.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I unselect an Associate?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To unselect an Associate, go to the “Selected Associates” section from the left-hand side menu and locate the Associate you want to unselect and click on the “View Details” button. In the Associate’s details page, click on the “Unselect” button. This will open a side panel where you have to select the reason for unselecting. Once you have filled in all the required details, confirm your action.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
Can I reselect an Associate I previously unselected?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To reselect an Associate, go to the “Selected Associates” section from the left-hand side menu and locate the previously unselected Associate you want to reselect and click on the “View Details” button. In the Associate’s details page, click on the “Reselect” button. This will open a side panel where you have to enter the Relationship Start Date and any other required details, and confirm your action. Please note that Bridges will not display the Associates who are inactive\/deactivated by the site Coordinator. <\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What does the Emergency badge on an Associate mean?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

The Emergency badge indicates that the Associate has marked themselves as available for emergency support. This badge appears in both the Potential Associates and Selected Associates sections.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I disable system matching for a specific Family member?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

You can disable system matching for a specific Family member by signing into their account and navigating to the left side menu to select the desired Family member from the “Family Members” dropdown menu and toggling the “System Matching” button to the off position. If you turn it off, the Family member will not be included in the automatic matching process.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What do the in-app notifications tell me?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

The in-app notifications will keep you updated on important things, like when any of your Family members have been matched with any Associate based on their Job Descriptions. Click on the notification bell to see the details of each notification.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What are dashboard announcements?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Dashboard announcements are important messages sent by Bridges that appear as a banner at the top of your dashboard. These may include updates, notices, or important links.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What are some possible Job Titles (Associate Titles) that families can use when setting up their Job Descriptions?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Here are some examples: Business Mentor, Community Connector, Community Developer, Coach (Job, Wellness, etc.), Business Strategist, Health Strategist, Fitness Enthusiast (could replace fitness with Nature\/Gardening\/etc), Assistant, Personal Assistant, <blank> Coordinator, Personal Organizer, Tutor, Personal Trainer, Role-specific title (Pottery Mentor, Crafter), Artist, and Instructor\/DIY.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAssociate User\u200b Questions\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I reset my password?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To reset your password, go to the Bridges sign-in page and click on the “Forgot Your Password?” option. Then, enter your email address and click on the “Reset” button. You will receive a password reset email that expires within 1 hour. Click the “Reset Password” link in the email and follow the instructions to enter and confirm your new password. If you did not receive the email, please check your junk mail. <\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How can I change my password?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To change your password, you must be logged into your account. Click your name in the top-right corner of the screen and select the \u201cChange Password\u201d option. Enter your current password, then enter and confirm your new password. Once done, click the \u201cChange\u201d button to save the update.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How can I change my email?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To change your email address, you must be logged into your account. Click your name in the top-right corner of the screen and select the \u201cChange Email Address\u201d option. Enter your new email address and confirm it, then click the \u201cChange\u201d button. You will receive a confirmation email at the new address. Click the verification link in that email within 1 hour to complete the update. Bridges will also inform you about the change at your old email address. If you did not request this change, please contact support@bridgesandconnections.com<\/a>.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I update my account information?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

You can update your account information by signing into your account and clicking on the “My Profile” option from the left-hand side menu. This section is divided into two tabs: “Profile” and “Pre-Screening Checklist”. Select the “Profile” tab, make the desired changes to the information displayed, and click on the “Update” button to save the changes.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I access the Pre-Screening Checklist?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

You can access the “Pre-Screening Checklist ” tab by signing into your account and clicking on the “My Profile” option from the left-hand side menu. This section is divided into two tabs: “Profile” and “Pre-Screening Checklist”. Select the “Pre-Screening Checklist” tab, upload the required information and click on the “Update” button(s) to save the changes.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I update my Police Record Check for the Vulnerable Sector as an Associate?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To update your \u201cPolice Record Check for the Vulnerable Sector\u201d, sign in to your account and click on the \u201cMy Profile\u201d option from the left-hand side menu. Go to the \u201cPre-Screening Checklist\u201d tab and reupload your new Police Record Check document. This ensures that your profile always shows a valid record, as Police Record Checks expire after one year.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I add or update my experience?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To add or update your experience, sign in to your account and go to the “Experience” section from the left-hand side menu. There, you can specify your skills, experiences, interests, and other preferences. Once you have provided all the required information, click on the “Update” button to save your changes.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I add or update my availability?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To add or update your availability, sign in to your account and go to the “Availability” section from the left-hand side menu. There, you can select the days and times you are available. You have the option to set specific time slots, choose “Any Time,” or indicate overnight availability. If you are flexible with your time, make sure to select the “Flexible with any time” checkbox. Moreover, answer the emergency support question and click on the “Update” button to save your changes.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How can I indicate that I am flexible with my availability?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

You can select the “Flexible with any time” checkbox to indicate that you are flexible with your availability.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What is the Emergency availability option?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

The Emergency Availability option allows you to indicate whether you are available to provide support in emergencies or not. If selected, an Emergency badge will be displayed on your profile for Families and Coordinators to see.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I export my profile information as a PDF?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To export your profile information, sign in to your account, click on the \u201cMy Profile\u201d option from the left-hand side menu, ensure the \u201cProfile\u201d tab is selected, and click on the \u201cDownload Your Data\u201d button. Your profile will be downloaded as a PDF to your device.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I view families that selected me?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

You can view the families who have selected you by signing into your account and navigating to the “Families” section from the left-hand side menu. From there, you can use the filters to narrow down your search and find the specific Family. The listing will show you the families who have selected you, along with their details.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I view a Family's details (only available to Associates who have been selected by a Family)?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

To view a Family’s full details, go to the “Families” section from the left-hand side menu and find the Family whose details you want to view. Click on the “View Details” button placed along that Family to see their information, including relationship information, basic and contact information, and their requested Job Descriptions and availability.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What happens when a Family adds me as a Potential Associate?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

When a Family adds you as a Potential Associate, you will receive an email and an in-app notification informing you that your profile has been added for a specific job role. No action is required from you at that stage.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
How do I disable system matching for myself?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

You can disable your system matching by signing into your account and navigating to the left side menu, and toggling the “System Matching” button to the off position. If you turn it off, you will not be included in the automatic matching process.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What do the in-app notifications tell me?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

The in-app notifications will keep you updated on important things like when the site Coordinator marks any pre-screening checklist point as incomplete\/completed, account approval status, and when a Family selects or unselects you. Click on the notification bell to see the details of each notification.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
What are dashboard announcements?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Dashboard announcements are important messages sent by Bridges that appear as a banner at the top of your dashboard. These may include updates, notices, or important links.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/path><\/svg><\/span><\/path><\/svg><\/span><\/div>
Can a Family hire me as an employee?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

While most Families are looking to hire independent contracted workers, it is up to each Associate and Family to outline the terms of their engagement once they have agreed to work together.\u00a0 Bridges formalizes the connection between the two parties, who then determine their work relationship and payment contract. <\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Do you have any other questions?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Just send us an email and we will reply soon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Frequently Asked Questions Need help with something? Here are our most frequently asked questions General Questions What is Bridges? Bridges is a web application and centralized platform that simplifies connections between Families with Associates (Paid Support) looking for work in the Durham Region. The platform helps Families connect seamlessly, creating reliable matches […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1078","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bridgesandconnections.com\/index.php?rest_route=\/wp\/v2\/pages\/1078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bridgesandconnections.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bridgesandconnections.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bridgesandconnections.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bridgesandconnections.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1078"}],"version-history":[{"count":0,"href":"https:\/\/bridgesandconnections.com\/index.php?rest_route=\/wp\/v2\/pages\/1078\/revisions"}],"wp:attachment":[{"href":"https:\/\/bridgesandconnections.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}